Junior Support Team Representative (Singapore)

  • Support
  • Singapore, Singapore

Junior Support Team Representative (Singapore)

Job description

Zotapay is a world-standard financial technology company connected to more than 1000 financial institutions and banks around the world, active in 150 countries globally and with 6 regional headquarters. We assist and support online companies with a wide range of Alternative Payment Methods that suit their specific needs and those of their customers, regardless of their location.

We are currently seeking a Support Team Representative to join us in our Singapore office.

This is a great opportunity to join a growing Support Team in the Fin-tech industry.

Join us if you believe you are someone who thrives in a team, devotes themselves for the long
term, will enjoy growing with us and appreciate working in a fresh, fun and dynamic environment.

What will you be doing?

  • Addressing and solving customer issues through Email, Slack, Skype.
  • Cooperation with other online platform representatives.
  • Helping customers with API integration to our gateway.
  • Building and maintaining the processing environment.
  • Identifying and documenting bugs and features.
  • Handle correspondence with merchants and various third parties.
  • Manual QA of our integrations with our partners.

Job requirements

• Fluent in spoken and written English. Chinese (Mandarin), Malay and Indonesian are a big plus. 

• Experience in technical/customer support.

• Strong organisational, analytical, written, and verbal communication skills.

• Passion for troubleshooting and constant self-learning.

• Superb attention to detail.

• Ability to quickly learn and adapt to new features and innovations.

• Willingness to learn and initiate.

• Excellent written and oral communication skills.

• Advanced efficiency in Microsoft Office and G-suit products, Zoom, Slack and Trello are basics.

*Must have valid working visa.

*CVs to be sent in English only.