Support Team Representative

  • Support
  • Hong kong, Hong Kong

Support Team Representative

Job description

We are:

Zotapay is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.

About the opportunity:

The Support Team is looking for a Support Representative with a passion for addressing and solving customer issues.

What you will do:

  • Addressing and solving customer issues through Email, Slack, Skype.

  • Cooperation with other online platform representatives.

  • Helping customers with API integration to our gateway.

  • Building and maintaining the processing environment.

  • Identifying and documenting bugs and features.

  • Handle correspondence with merchants and various third parties.

  • Manual QA of our integrations with our partners.

Job requirements

  • Experience in technical/customer support.

  • Strong organizational, analytical, written, and verbal communication skills.

  • Passion for troubleshooting and constant self-learning.

  • Superb attention to detail.

  • Ability to quickly learn and adapt to new features and innovations.

  • Willingness to learn and initiate.

  • Excellent written and oral communication skills.

  • Advanced efficiency in Microsoft Office and G-suit products, Zoom, Slack and Trello are basics.

What happens after you apply?

Our HR team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps.

In the meantime, you can check out our website and social media pages to learn more about us.