Support Team Representative (Tel Aviv)

  • Support
  • Tel Aviv, Israel

Support Team Representative (Tel Aviv)

Job description

ZotaPay is an exciting startup in the online payments field located in Central Tel Aviv.

We are looking for talented, motivated, and reliable individuals to join a dynamic company with a start-up atmosphere. This person should be a team player individual with good energy, who is looking for a long-term position.

If you are all of that and more, apply for this job!

 

Responsibilities:

- Addressing and solving customer issues through E-mail and Skype

- Cooperation with another online platform representatives

- Helping customers with API integration to our gateway

- Building and maintaining the processing environment
- Identifying and documenting bugs and features

- Manual QA of our integrations with our partners

Job requirements

- Fluent in spoken and written English is a must, any other language, especially Chinese is definitely a plus.

- Experience in technical/customer support and/or online payment processing is an advantage, but not a requirement.

- Experience in manual QA and knowledge base writing is an advantage, but not a requirement.

- Strong organizational, analytical, written, and verbal communication skills.

- Passion to troubleshooting and constant self-learning.

- Superb attention to details.

- Ability to quickly learn new features and adapt to innovations.